Customer Segmentation
Wednesday, August 27th, 2008When thinking about marketing, always think about customer segments:
- Segments represent behaviors & preferences, which can potentially be monetized (and not just demographics)
- Segments should satisfy the LIDS property
- Large
- Identifiable
- Distinct
- Stable
Be allocentric:
- Why are the customers buying?
- What value do they derive from the products/services?
- What are they pain points?
- Are there any emotional aspects/appeal
Think about the competitor landscape:
- Competitors market share and profitability in that segment
- Potential barriers (by the way, there rarely are any, unless the market share and profitability of the incumbent is increasing or stable and way above the market average ROI)
Examine, analyze the data/behavior of the customers. Learn from the other successful products in the same vertical/segment (which brings us back to the first point — understand the segment really well).
